Warranty & Returns
Each Spinshot tennis ball machine is assembled with strict quality control checks at each step of the process, testing each part for durability and dependability. If your new machine has tennis ball fluff inside, then you know it has been tested properly.
Spinshot warrants that each new tennis ball machine purchased will be free from defects in material and workmanship for 2 years from the date of purchase. Batteries purchased directly from Spinshot have a 6 month warranty from the date of purchase. Oversea customer may need to order battery from local vendor to get local support.
Any part of the tennis ball machine, which proves to be defective in material or workmanship within the 2 year warranty period will be repaired or replaced with a new or functionally operative part. This warranty is available to the original customer only. If a warranty repair is a simple part replacement, we will send you the new part and provide technical support for installing it for free. If you would like us to install the part, or if the problem is more extensive, you will have to pay the shipping to return the item to us. We will cover repairs and return shipping.
Please do not ship battery back with your machine for airfreight, either keep them or recycle them responsibly.
This warranty does not cover the following conditions:
1. Damage resulting from misuse, neglect, alteration, accidents, tampering, abuse, fire, war, insurrection, civil disorder, flood, acts of God or any other casualty.
2. Failure of the customer to properly follow operating instructions provided by us with all machines.
3. Damage caused by use on circuits or voltages other than as indicated in the user manual.
Please message +65 90294681 (Whatsapp preferred) or email firstname.lastname@example.org with photo or video of problem with description for us to promptly respond with solution.